Not Able to Start Zaptest after account activation

• Author
  Posts
• November 12, 2019 at 3:16 am #32534
  Aries Ang

  Participant

  Hi,

  I have installed Zaptest through the web download. Successfully installed and registered myself. However when I try to start the Zaptest application, it will not run. It will show for a couple of seconds then it will disappear.

  I had tried to uninstall and reinstall the application, even offline download, but to no avail.

  Appreciate your feedback on what else I should do to start using Zaptest.

  Thanks
  Aries

  November 12, 2019 at 4:23 pm #32535
  Sasha ZAP

  Moderator

  Hello aries_ang ,
  It may be you do not have the proper permissions to execute ZAPTEST:
  Please try to execute ZAPTEST as an Administrator.

  Let us know if this solved the issue. 

  Thanks,
  ZAPTEST Team

  November 12, 2019 at 8:23 pm #32537
  Aries Ang

  Participant

  Hi SashaY,

  I faced this issue when running as an administrator. I have admin rights to run applications in my PC.
  The issue still occurs.

  Thanks
  Aries

  November 12, 2019 at 9:38 pm #32538
  Valentin ZAP

  Keymaster

  Hello Aries Ang!

  Thank you, for helping us to improve ZAPTEST! What kind of message/window could you see for a second (could you provide a screenshot)?

  Could you also check the “Event Viewer” (system application) application for any crashes?

  Thank you,
  ZAPTEST Team

  November 12, 2019 at 9:52 pm #32539
  Aries Ang

  Participant

  Screenshot a attached.

  After I attempt to launch the app, this screen will popup briefly for 1-2s, then it will close off and nothing happens after that.

  Attachments:

  • Briefscreen.png
  November 12, 2019 at 9:55 pm #32540
  Valentin ZAP

  Keymaster

  Thank you for the provided screenshot!

  Could you also check system Events? You should open “Event Viewer” system application and check for possible crashes around ZAPTEST.exe.

  Thank you,
  ZAPTEST Team

  November 12, 2019 at 9:57 pm #32541
  Aries Ang

  Participant

  Event log as attached

  Attachments:

  • Error.png
  November 12, 2019 at 10:25 pm #32542
  Aries Ang

  Participant

  attached is the event log

  Attachments:

  • Error-2.png
  November 12, 2019 at 10:38 pm #32543
  Valentin ZAP

  Keymaster

  Hello Aries Ang!

  Thank you, for the provided information. We forwarded these errors to our RnD department. Meanwhile, could you provide information about operation system (version, build)? Do you use a proxy?

  Thank you,
  ZAPTEST Team

  November 12, 2019 at 10:47 pm #32544
  Aries Ang

  Participant

  I am using Windows 10. Details as attached.

  I believe we have a proxy as it is a controlled network within the organisation.

  Attachments:

  • Windowsversion.png
  November 13, 2019 at 2:24 am #32545
  Aries Ang

  Participant

  I have tried uninstalling the application and then downloaded the offline version to install. However, i still get the same error as attached.

  Attachments:

  • Error2.png
  November 13, 2019 at 2:24 am #32546
  Aries Ang

  Participant

  I have tried uninstalling the application and then downloaded the offline version to install. However, i still get the same error as attached.
  

  November 13, 2019 at 3:16 am #32547
  Aries Ang

  Participant

  Providing further details on some troubleshooting I did. I had another PC that had an older version installed previously but it doesn’t have this issue, the application is able to launch and ready to start automating. I was being asked to update to the latest version, which I did. Thenafter, I encounter the exact issue and error I reported earlier today.

  I hope this provides further details for your investigation and hope to hear from you soon.

  November 13, 2019 at 3:28 am #32548
  Valentin ZAP

  Keymaster

  Hello!

  Thank you, this is very important information. Do you know what was the exact version on another PC?

  Just for the time, while our RnD team work on solution, we could provide you an old version (if we have the build), which is work on your environment.

  Thank you,
  ZAPTEST Team

  November 13, 2019 at 3:34 am #32550
  Aries Ang

  Participant

  Hi,

  I didnt get to record down the version that was working previously. But we installed it on Nov-4 which is last Monday.
  Perhaps you could trace back the version that was made available to download on Nov-4.

  Thanks
  Aries

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