The last decade has seen an explosion of RPA tools as businesses and vendors rush to take advantage of this exciting automation technology. But with so many choices, how do you know which RPA tool is for you?
We present a list of the best Robotic Process Automation tools on the market today. Some of these applications are from big, established names in the space; others are from less well-known companies. However, all of them are excellent examples of business process automation software.
We’re going to presume that you already know what Robotic Process Automation (RPA) software is and how it is capable of transforming your business. If you need a primer, check out our comprehensive article, What is RPA (Robotic Process Automation)? Definition, Meaning, Applications, Differences to BPA & More!.
For now, let’s look at the best Robotic Process Automation software tools available today.
#1. ZAPTEST Enterprise
While ZAPTEST offers a fantastic free version, our 2-in-1 Enterprise enables Task-Agnostic automation for any UI and API technology, for Testing & RPA implementation.
Some of the best features of ZAPTEST’s RPA software solution include 1SCRIPT technology, which helps to create automation across different platforms, APIs, and devices without the need of re-writing scripts for each of these platforms. Cross-application functionality allows users to connect tools via GUI or API, offering an unprecedented level of customization and integration.
1 Click Document Conversion, and Cloud Device Hosting Management mean that your business can revolutionize its content management capabilities, while REC Studio means that even nontechnical staff can build robots for business processes quickly and easily.
ZAPTEST Enterprise combines the power of RPA and software testing automation, with AI and Computer Vision technology that allows for streamlining automation. As a result, any automation you build with our tool will be highly reliable and functional, ensuring more uptime and more significant savings.
Perhaps the biggest advantage of ZAPTEST Enterprise is the provision of a ZAP Expert working remotely as part of the customer’s team, on a full-time basis. These highly-trained automation professionals offer dedicated, one-to-one support that allows you to get the most from your business process automation – no need to employ new staff, or learn new skills.
Another significant advantage is the unlimited license model. As opposed to having to purchase more and more licenses as your company grows, ZAPTEST allows for unlimited use under a fixed cost – use as much as you need to scale up, regardless of how many users you have, or how fast you grow.
WebDriver Integration, AI + Computer Vision technology, and state-of-art RPA have made ZAPTEST the go-to automation suite for Enterprise.
#2. UiPath Business Automation Platform
UiPath’s Business Automation Platform is one of the most popular RPA tools on the market. The company has a long history of providing top RPA software solutions, so it’s fair to say that they have gained a lot of experience across different sectors.
Their Business Automation Platform lets you build apps using low-code tools and offers RPA integration into the bargain. However, where UiPath’s Robotic Process Automation platform really stands out is in its integration with Artificial Intelligence and Machine Learning tools. These features help teams unlock decision-making alongside automation, opening up a wide range of possibilities.
Process mining is another great UiPath feature that helps teams maximize process automation. The centralized nature of the platform allows for greater control and regulatory compliance. Quality training options and support are further reasons why this award-winning platform continues to stay relevant.
While the best RPA tools can save your business a lot of money, it’s important to note that UiPath is a fairly expensive solution. Tools like ZAPTEST offer unlimited licenses, which can make them a better option for enterprise-level clients.
Pros and cons of UiPath Business Automation Platform
Pros:
- Process mining is up there with the top RPA tools
- Workflow orchestration is very good
- Drag-and-drop user interface
- Excellent feature recording abilities
Cons:
- Licenses are super expensive
- Challenging to debug processes
- Steep learning curve
- Runs very slowly at times
#3. Automation Anywhere – Automation Success Platform
Automation Success Platform by Automation Anywhere is another RPA suite with a strong reputation. The business process automation software leader has gained many fans over the years thanks to their forward-thinking approach to RPA. In particular, the tools are notable for being web-based and cloud-native, which is good news in an era of remote work.
The Automation Success Platform is highly integrated and scalable. However, despite its user-friendly interface and no-code capabilities, the RPA system has a steep learning curve. Another point of friction involves its much-vaulted Cognitive AI abilities.
While Automation Anywhere markets itself as a hyperautomation tool, many clients have complained that the AI needs work, especially in identifying documentation. Their Co-Pilot feature, while innovative, has also drawn some criticism due to a lack of stability.
With good customer support and excellent process automation templates, it’s easy to see why it’s considered one of the better RPA tools in the market. However, that quality comes at a price, with Automation Anywhere being one of the pricier Robotic Process Automation tools on the market.
Pros and cons of Automation Success Platform
Pros:
- Very user-friendly
- Excellent no-code options
- Good processing mining and discovery features
- Superb reporting tools
Cons:
- Users have reported frequent bugs in their RPA bots
- New releases can be unstable
- AI and ML functions are not as advanced as their marketing suggests
#4. SS&C Blue Prism
Blue Prism is another one of the most well-known RPA automation tools. The company has been around for a long time and built a solid reputation for both security and scalability. Blue Prism combines RPA with Business Process Automation (BPO) to create one of the top RPA tools on the market.
Blue Prism has an excellent, intuitive user interface. This feature means that teams can get a lot from the product soon after deployment. The software also offers intelligent automation abilities, which you can use to expand the range of RPA tasks. However, users have warned that the AI elements cause the software to lag significantly, which suggests more work needs to be done to optimize the tool.
The Control Room is a solid feature that helps you maintain and repair your automation. Again, users have reported that the software, while innovative, is very buggy. So, you’ll need to make use of the Control Room to maximize uptime. Thankfully, it’s user-friendly, so nontechnical team members can work with its highly visual interface.
Blue Prism was recently named a Magic Quadrant leader, which is a prestigious list of RPA tools Gartner recommends each year. However, customers have said that while customer support is responsive, there is a lack of technical or developer support.
Pros and cons of Blue Prism
Pros:
- One of the best RPA tools for security
- Low learning curve
- Scalable
- Great user interface
Cons:
- Development support needs to be better
- Lack of stability, especially after updates
- Expensive for both customers and partners
#5. Kofax RPA
Kofax is an emerging player in the RPA space. The automation software has made strides in recent years, but there is still plenty of room for improvement.
Kofax RPA provides end-to-end business process automation tools. Some of the best features of the software include intelligent document processing and sophisticated automated product discovery.
Another notable feature is centralized robot management. This functionality makes it easier for larger businesses to scale their operations. While Kofax has lots of promise, it lacks some of the features of ZAPTEST, Automation Anywhere and UiPath, leading some users to suggest it lacks the innovation of some of its rivals. Additionally, some users have reported data entry issues and unstable UI detectors.
However, there is a lot to love about Kofax. In particular, the dashboards and analytics are solid and make business process overviews easy. One major disadvantage of the tool is that it’s pretty expensive compared to some rivals that offer superior features and functions.
Pros and cons of Kofax RPA
Pros:
- Very flexible
- Generally stable with good uptime
- Simplicity
Cons:
- Low code and no-code development
- Intelligent screen automation needs work
- Less user-friendly than rival tools
- Expensive for what it does.
- Poor customer support
#6. PEGA Platform
PEGA Platform is a BPO tool with built-in RPA functionality. It’s built for medium to large-sized businesses and combines RPA with AI-powered decision-making, customer self-service, and NLP chatbots. The platform is well established with a strong focus on workflow creation, which will suit some firms.
One of the big plus points of the PEGA Platform is ease of use. It offers a simple UI process creation alongside out-of-the-box BPO tools. While it integrates well with many systems, developers can also use .Net or JavaScript to add external DLL selection codes.
Some clients have complained that the UI and process orchestration needs some work. Another frequent complaint centers around the limited documentation, help, and limited training.. However, the platform’s user-friendliness and solid reporting features make up for its faults.
While PEGA is a solid RPA tool, the package lacks the modularity that some users need. As a result, you could end up paying for functionality that your business doesn’t really need. Another point of note is that the platform is a little behind its rivals in terms of truly cutting-edge tools.
Pros and cons of PEGA Platform
Pros:
- Good process mining tools
- User-friendly
- Highly flexible
- Strong reporting features
Cons:
- Steep learning curve
- UI needs improvement
- The screen scraping function is behind the times
#7. NICE Robotic Automation
NICE Robotic Automation is another well-known name in the RPA space. They’ve been named as a lead in Gartner’s Magic Quadrant in 2023. One of the most interesting things about the platform is its focus on Attended Automation, which acts like an RPA assistant for front-end workers.
While NICE offers good functionality, it has a steep learning curve, even for developers. There are plenty of out-of-the-box options, but things can get tricky when you need to build additional functionality tailored toward your business. The tool also lacks the AI features of other tools, with ML a particularly glaring absence.
NICE excels as a customer service tool. However, its quality is not limited to the front end. The platform uses Callouts to interface with users, meaning RPA processes are just a fingertip away.
Implementation is more complex than rival tools, but the platform runs quickly. What’s more, strong process mining and mapping features are a big plus.
Pros and cons of NiCE Robotic Automation
Pros:
- Very fast
- Excellent process mapping features
- Reasonably priced
- Stable
Cons:
- Customer support is lacking, especially for more technical inquiries
- Lack of no-code options
- Limited AI functions
- Support and community could be better.
#8. Microsoft Power Automate
Microsoft is a monster name in the software development space. Microsoft Power Automate represents the company returning to form.
Power Automate is a cloud-based RPA platform with robust AI functionality. It’s fast, efficient, and easy to use, with lots of good automation features. Understandably, it integrates superbly with other Microsoft properties. So, if you already use the Microsoft suite, implementation and deployment are fairly easy.
While Power Automate is an impressive RPA tool, it’s definitely slightly geared towards single users, but it functions well enough as an SME solution. It’s durable, flexible, and reasonably priced. Sure, there is room for improvement, but Microsoft has committed to investing in this tool and further integrating AI tech.
The tool is no-code, which is great for most users. However, because the software uses Robin Script, it locks out many developers from making adjustments to the tool. If customization is a priority, you might need to look elsewhere.
Pros and cons of Microsoft Power Automate
Pros:
- Modern interface
- Excellent speed and performance
- Integrates well with other Microsoft products
- Great support and documentation
Cons:
- Needs better debugging
- RPA reports are solid but less detailed than big-name rivals
- Setup is complex
- OCR is less sophisticated than rival tools
#9. WorkFusion
WorkFusion is a powerful automation tool that is focused on the banking and financial services sector. As such, the kinds of automation it provides are OCR and document processing, which can help reduce the regulatory burden on organizations. However, the platform is flexible enough for other uses.
Ease of use is perhaps WorkFusion’s greatest strength. Even inexperienced users can build automation quickly, thanks to the intuitive interface. Document recognition is robust, and the dashboard facilitates process management and solid reporting.
The RPA tool is also cloud-based and features good Intelligent Automation features, which help deal with unstructured data. What’s more, it’s robust, stable, and has good customer support thanks to the provision of a Relationship Manager. The tool is also very scalable and capable of supporting complex processes.
Overall, WorkFusion is very intuitive and built to offer businesses immediate ROI. However, this perhaps comes at the cost of customization. While you can tailor the software around your workflows, it requires the intervention of JavaScript developers, which defeats the purpose.
Some customers have also complained that the platform lacks processing speed compared to custom bots. When added to limited ML capabilities, it’s clear that while WorkFusion is on the right path, it needs improvements.
Pros and cons of WorkFusion
Pros:
- Ease of use
- Strong KYC capabilities
- Good support
- Scalable
Cons:
- Very expensive licensing
- ML capabilities need work
- Some integration issues
- Integration and deployment are more complex than rival tools.
#10. Automation Edge
Automation Edge is a self-styled Hyperautomation RPA tool. It offers a combination of document processing, cognitive chatbots, and RPA IT automation.
One of the best things about Automation Edge is its friendly and slick interface. But don’t be fooled by the simplicity of interacting with the product because there is plenty going on behind the scenes. The RPA tool can handle unstructured data, ID verifications, and both front and back-office tasks.
Automation Edge is best used for banking and insurance. However, it has the flexibility for other use cases. The danger is that you’ll be paying for features you don’t necessarily need. Considering the high cost of this RPA solution, it’s something you need to consider.
Overall, Automation Edge is very user-friendly. Installation is more complex than it needs to be, but you can begin generating ROI fairly quickly once you get going.
Pros and cons of Automation Edge
Pros:
- Excellent integration options
- AI helps process unstructured data
- Great chatbot support
Cons:
- Expensive
- Complex implementation
- Small user community
#11. Inflectra Rapise
Inflectra Rapise is an automated software testing tool. Unlike the previous entries on the list so far, their style of RPA is less geared toward Business Process Automation and more toward verifying software testing.
The RPA tool allows users to build automations via JavaScript or spreadsheets. It can be tested over mobile, desktop, or the web. Reprise uses a visual language called RVL. While this technically means scriptless automation, the GUI is via a spreadsheet, which can take a little getting used to. That said, once you get the hang of the tool, it can create powerful test automation.
One of Rapise’s flagship features is its object recognition tech. This functionality allows users to test the graphical user interface (GUI) of apps. This feature can save a lot of time, making it one of the most valuable RPA developer tools on the market.
Overall, Rapise is fairly easy to work with. However, some users have complained that integration is difficult with particular platforms, while others have suggested that customer support is poor compared to similar tools.
Pros and cons of Inflectra Rapise
Pros:
- Cost-effective
- Fast and easy to use in general
- Capable of end-to-end testing
- Easy to implement and get going
Cons:
- Less sophisticated than other test automation tools
- Needs better integration options
- Tricky to maintain bots
#12. ABBYY Vantage
ABBYY Vantage is an Intelligent Document Processing (IDP) tool. While the scope of the tool may be more limited than other contenders on the list, Vantage is perfect for teams who need help with processing documents. The tool uses AI technology to process both structured and unstructured data, with some users claiming it has one of the best Optical Character Recognition (OCR) functionality available on the market.
Vantage allows users to train the program to recognize documents. Additionally, it comes with a wide range of add-on tools that you can download from their marketplace. These out-of-the-box solutions include templates for work orders, invoices, utility bills, and so on.
The tool can integrate with Intelligent Automation systems. However, some users have complained that more work must be done to fine-tune the process.
While the overall price of Vantage is reasonable, their FlexiCapture feature is charged per document, which could be unsuitable for larger firms with significant workloads. ABBYY Vantage is a solid document processing tool. It’s a strong solution for teams dealing with the burden of KYC and AML, but it lacks the flexibility of Business Process Automation tools.
Pros and cons of ABBYY Vantage
Pros:
- Handwriting recognition is excellent
- Easy to use
- Good dedicated tool
Cons:
- Lacks the integration options of other tools
- Customer support is lacking
- Awkward licensing options won’t suit everyone
#13. IBM Robotic Process Automation
IBM is one of the most trusted names in the technology space. Its RPA platform combines Business Process Automation (BPO) tools with AI functionality. The tools are packed with features, including attended and unattended bots, chatbots, and scheduling, management, and low-code tools for developing automation.
IBM offers both on-prem and cloud access, with excellent security options. While the tool is not perfect, IBM is constantly working on new features to enhance the solution. This is a big plus because the software is less established than many rivals, with underdeveloped features and bugs a problem for some customers.
Execution of tasks is quick, integration is fairly painless, and the tool is scalable. Strong reporting and management capabilities and improving AI features are other major plus points.
The user interface is intuitive and easy to use. However, there is a conspicuous absence of support materials. Customer service is attentive, though, so there are pathways for organizations that need help to get the most from their implementation.
Pros and cons of IBM Robotic Process Automation
Pros:
- Ease-of-use
- Simple to implement
- IBM has placed a strong emphasis on improvements
Cons:
- Annual license fee only
- AI and Ml functions need to be improved
- Needs better support materials and documentation
#14. Fortra Automate
Fortra Automate is an RPA tool that helps users automate business and IT processes. While it’s not one of the most well-known names in the RPA space, it’s a quality tool with user-friendliness at the heart of what Fortra does.
The RPA tool comes with lots of pre-made automation but also allows teams to develop automation via form-based development and drag-and-drop interfaces. The Automate Recorder is solid and facilitates attended and unattended builds.
Fortra Automate includes an excellent scheduling tool, which is a nice feature for the price. However, stability and performance issues are common. Finally, while Fortra boasts about AI functions, these features need work. Documentation could be better, too, with some users complaining about vague error messages.
Overall, Fortra Automate’s most significant selling point is its user-friendliness. To achieve this level of fluency, it perhaps lacks the complexity of rival tools. However, for enterprises with simple use cases, Fortra will suffice.
Pros and cons of Fortra Automate
Pros:
- User friendly
- Reasonably priced
- No-code capabilities
Cons:
- Inadequate documentation
- AI feels underpowered
- Integration with some ERPs lacks stability
#15. BotFarm
BotFarm is part of Automation Everywhere but can be seen as separate from the Automation Success Platform. It’s geared toward enterprise-level clients. However, its flexible licensing model is what helps it stand out. Organizations pay-per-use rather than a flat license. This payment setup will work well for some businesses but less so for others.
Unlike Automation Everywhere, BotFarm is less focused on user experience and more focused on functionality. BotFarm is a highly customizable tool with a big focus on BPO. When users need more compute power, they can use escalations, which is a neat feature.
BotFarm integrates well with third-party apps, it’s scaleable, and the user interface is smooth and seamless. It also offers low and no-code options and IQ bots of Intelligent Document Processing (IDP).
Overall, it’s a good tool for RPA. It may lack the bells and whistles of rival products, but the price is reasonable.
Pros and cons of BotFarm
Pros:
- Flexible licensing
- Solid web automation tool
- Easy implementation
Cons:
- Code could be reusable, which would improve
- Not as suitable for highly regulated industries, like finance
- Some customers have complained about data accuracy
#16. JiffyRPA
JiffyRPA is an AI-assisted robotic process automation tool with a focus on the financial industry. The application-based RPA tool has gained a good reputation over recent years for its innovative approach.
Some of JiffyRPA’s features include natural language processing, ML, and data analytics. Indeed, it’s very much marketed as an Intelligent RPA tool. It integrates well with third-party applications and allows for intelligent decision-making, which extends the scope of RPA.
Jiffy is capable of end-to-end process management. Intelligent Document Processing is solid, making it great for KYC and loan processing. It also comes with good workflow management tools and simplified data-transferring capabilities.
Jiffy’s Hyper Apps are a novel way to deliver low-code automation. They connect well with Enterprise Resource Management (ERP) tools and Customer Relationship Management software, providing lots of options for teams who want to save resources with powerful end-to-end automation.
However, some customers have complained that it lacks the features of competitor tools and that implementation is complex and time-consuming. Another problem comes from the lack of documentation and the small user community.
Unlike rival tools, JiffyRPA doesn’t have process recording via GUI. For many firms, this will be a big problem.
Pros and cons of JiffyRPA
Pros:
- No-code tool with an excellent user interface
- Flexible apps
- Good integration options
Cons:
- Complex installation
- Lacks integration support for some software
- No processes record
#.17 TruBot by DataMatics
TruBot is a multi-skilled RPA platform with Intelligent Automation options. It has many great features you’d expect from an RPA platform, including a Universal recorder and visual workflow that allows teams to design and develop bots quickly. It also has a library of over 500 pre-built bots that you can deploy or edit via low-code.
TruBot features an intuitive dashboard that allows you to monitor your bots alongside real-time analytics for reporting and intelligence. Indeed, the TruBot Cockpit and TruBot Station are practical centralized management tools that add to the overall utility of the tool.
AI/ML functions are another plus. They allow teams to manage both structured and unstructured data, allowing for automation of more complex processes. Finally, while the tool performs well, it’s very resource-intensive.
Pros and cons of TruBut
Pros:
- User-friendly
- Good reporting and monitoring
- Excellent customer support
Cons:
- Lacks the user-friendliness of rival tools
- Not a great option for developers who want to design their processes
- Resource intensive.
#18. Appian RPA
Appian RPA is a low-code, cloud-based RPA tool. While it’s advertised as a user-friendly no-code tool, in reality, it has a steeper learning curve than rival solutions. However, it’s highly flexible and customizable, which will work for organizations who want to automate end-to-end processes.
Appian lets users deploy automation across various platforms, including Windows, Mac, Linux, and Citrix. It offers no-code integration and low-code development. Furthermore, the tool provides excellent Intelligent Document Processing thanks to AI-powered tools.
The Robotic Workflow Manager tools provide a centralized hub to manage and monitor automation across your business. However, there are some downsides. For starters, the UI is a little under-cooked, and the tool requires a bit of training. On top of that, there is less documentation than you might expect from an RPA tool.
Other issues that users of Appian RPA have talked about include inadequate customer support and problems with integration. Overall, Appian RPA is a solid workflow automation tool. Its flexibility comes at the cost of user-friendliness in many aspects but will provide quick ROI for most firms.
Pros and cons of Appian RPA
Pros:
- Security
- High level of customization
- Excellent reporting and analytic tools
Cons:
- Third-party integration needs work
- Occasional instability issues
- Steeper learning curve than rival tools
- UI could be better
- Expensive
#19. Build Process Automation by SAP
Build Process Automation by SAP is an excellent RPA tool with workflow and decision management capabilities. It offers excellent process visibility and AI-based tools to help firms automate end-to-end processes easily and simply. Throw in no-code development tools, and you can begin to see why the program has gained popularity in recent years.
One of the best features of Build Process Automation comes in the form of its embedded AI-powered tools that allow for IDP. It can handle both structured and unstructured data and has excellent information extraction and enrichment capabilities.
Build Process Automation offers code and no-code development, underlining the tool’s overall flexibility.
Overall, Build Process Automation is user-friendly and capable of complex automation use cases. Custom script options offer good flexibility. It’s a robust and high-performance solution with decent AI/ML capabilities that will suit most businesses.
Pros and cons of Business Process Automation
Pros:
- Always improving
- Very user-friendly
- Great for IDP and Chatbots
Cons:
- Implementation is expensive
- Documentation should be better
- Some customers have complained about bugs and glitches.
#20. Intelligent Automation Platform by Laiye
Intelligent Automation Platform by Laiye is a power tool that combines RPA, AI, and data analytics. It was built to streamline workflows and allow users to unleash the power of automation.
Some of the best features include a process recorder and a low-code development center that allows organizations to build automated processes in just a few days. With AI-powered tools, teams can use chatbots and IDP functionality to reduce menial tasks across the business.
It’s cloud-based and has API connectivity, which opens up the scope of automation. Moreover, the tool boasts solid process management tools that provide visibility for improving workflow.
Overall, the Intelligent Automation Platform is a competent tool. However, it’s not as forward-thinking or innovative as its rivals. While the features are solid, large enterprises will need more from the deployments.
Pros and cons of Intelligent Automation Platform
Pros:
- Cloud-based
- Low code
- Comes with pre-built tools for RPA
Cons:
- Not as user-friendly as other RPA tools
- Steep learning curve
- Small user community
#21. Nintex RPA
Nintex is a user-friendly, intelligent RPA platform with strong workflow automation capabilities. Some of the big highlights of the tool include process mining and discovery, process management, and intelligent forms.
The software also comes with workflow templates that offer out-of-the-box solutions. Implementation is fairly simple, and Nintex’s easy-to-use interface is a major plus point of the tool.
However, some customers have complained about a lack of integration with specific tools. Add that to the high price and a small user community, and it’s clear to see why there are better options on the market.
While creating automation through the user interface is easy, it’s not a true no-code tool. Throw on top of the inadequate documentation and a small user community, and the steep learning curve becomes a serious issue. Natural language processing and AI integration are glaring absences when compared to rival tools.
Overall, Nintex is well-designed with a strong UX. However, it lags behind some rival tools in terms of features and performance. That said, the potential is there, and future iterations of the product could see it become a major player.
Pros and cons of Nintex RPA
Pros:
- Process discovery tools
- Cloud-based
- Centre of Excellence
Cons:
- Expensive
- Lack of integration options compared to rival tools
- Small user community
#22. Cyclone RPA by Cyclone Robotics
Cyclone RPA is a Chinese-based company that is growing in popularity. It was named as a Challenger in the Gartner Magic Quadrant and has been lauded by Forrester.
Some of the big highlights here are end-to-end process automation capabilities and a solid Optical Character Recognition (OCR) tool that enables unstructured data processing. It’s cross-system and cross-platform, which opens up the scope of possible tasks. It’s a fairly easy-to-use software with no-code capabilities, which makes it useful for nontechnical teams.
While the tool is fast and deployment is easy, customers have reported several issues. For starters, Cyclone lacks self-healing capabilities, which means downtime problems. While Cyclone promises AI-powered RPA, it’s mostly in the OCR department. Other users have suggested that the software is a bit laggy when it comes to higher volumes.
Overall, Cyclone RPA is a fast-improving tool with tons of potential. It doesn’t have the advanced features of other tools for now, but with more investment, it could be ready to challenge the status quo.
Pros and cons of Cyclone RPA
Pros:
- Very user-friendly
- Local support is good
- Stable and reliable in general
Cons:
- AI decision-making claims are overstated
- Requires a lot of maintenance
- Needs self-healing bots to move to the next level.
#23. RocketBot
RocketBot is another RPA software solution that comes with high ratings on both G2 and Gartner. The tool is flexible, stable, and agile, with a proven success across a wide range of industries.
The RocketBot studio is a great feature. It allows users to record automation or download components and build via a drag-and-drop interface. The Rocketbot Orchestrator is great for real-time monitoring of processes. Finally, Rocketbot Xperience is built to help teams manage forms and analytic data.
Documentation and training are excellent, which helps teams adopt the tool. What’s more, customer support is good. The community is also growing, which demonstrates the tool’s potential.
Overall, RocketBot offers a module-based approach to RPA. The price is reasonable, and the tool is fast. However, some of the features are a little undercooked, and claims of running multiple processes in parallel are exaggerated, according to some clients.
Pros and cons of RocketBot RPA
Pros:
- Support for lots of operation systems
- Easy install and fast deployment
- Reasonable price
Cons:
- Poor debugging capabilities
- The drag-and-drop interface needs some work
- It’s not the best option for nontechnical teams.
#24. MuleSoft Automation by Salesforce
MuleSoft Automation is the popular Salesforce CRM RPA tool. Some of the big features include cross-platform capabilities, useful modules, and speed.
While the tool is expensive, it comes with solid testing and debugging features. Adding in good development options, with UI recording and drag-and-drop options, you have a versatile RPA tool.
MuleSoft is a good option for a wide variety of industries, like finance, healthcare, and manufacturing. However, integration is complex and relies on external APIs and services. Some customers have complained that this could lead to vendor lock-in because of the dependency on other tools.
Setup is complex, and the tool has a steeper learning curve than its rivals. In addition, the performance of the tool is laggy, especially for high transactions. However, support and documentation are good, and the community of users is growing. Overall, it’s a new tool on the market, and some of the kinks need to be worked out. So, expect it to improve over time.
Pros and cons of MuleSoft Automation
Pros:
- Flawless integration with Salesforce
- Low code
- Impressive monitoring and analytics tools
Cons:
- Steep learning curve
- Lacks the performance capabilities of rival tools
- Questionable performance for larger operation
#25. akaBot by FPT Software
akaBot is a solid RPA tool from Hanoi-based FPT Software. It’s a comprehensive, one-stop solution that allows teams to implement end-to-end automation. It has AI and OCR capabilities alongside API connectors, which allow it to integrate with a wide range of third-party software.
Some customers have complained that the application is error-prone and requires significant maintenance and human intervention. However, good customer support may help temper some of the growing pains associated with the solution.
akaBot is very focused on invoice processing. As such, it lacks the flexibility of other tools. It has plenty of awards and recognition and is increasing in popularity as an automation tool.
However, its hyperautomation claims are a little misleading. What’s more, programming and customizing the tool is a bit of a chore.
Overall, akaBot has a lot of promise. Sure, there are some areas where it needs to improve, but it’s certainly one to watch. What’s more, it’s reasonably priced and fast at processing invoices and documents and boasts a high accuracy rate. With a few improvements, akaBot could become a significant force in the RPA space.
Pros and cons of akaBot
Pros:
- Scalable
- Cost-effective
- Good training and support
Cons:
- Deployment is complex and time-consuming
- OCR tool needs more work
- Struggles with larger tasks
#26. Robocorp
Robocorp uses an open-API and Python-based stack to deliver RPA to users. The software is based on Python, which allows teams to use the programming language to download libraries for test scripts.
Robocop has an appealing pricing structure. The software is free, and users are charged based on usage. While this model might work best for smaller teams, enterprises that need extensive transactions might struggle with the unpredictability.
While the tool’s open-source nature offers something different, it’s far from the complete article. Users have complained that the libraries are a bit limited and that it doesn’t handle huge volumes of Excel data that well. What’s more, the tool is fairly resource-intensive, too.
Finally, users have bemoaned the lack of documentation, which extends the learning curve.
Pros and cons of Robocorp
Pros:
- Relatively inexpensive
- Good processing speed
- Scalable
- Open source
Cons:
- Excellent debugging features
- The UI needs work
- Resource intensive
- Needs better documentation
#27. Laserfiche RPA
Laserfiche is an all-in-one business process automation tool. It’s been an established enterprise content management player for over 30 years, and Laserfiche RPA is the firm’s entry into the automation space.
In truth, Laserfiche is probably best suited to document management. While it has AI, ML, and cloud-based capabilities, it’s somewhat limited compared to the other tools on our list. However, it’s a great tool for content management, especially for mid-sized businesses.
While the user experience is considered pretty solid, the interface needs more work. It’s intuitive for the most part. However, it’s occasionally clumsy. Integration might be an issue for some financial teams (depending on their software stack), but the tool has so many other positives that it’s hard to complain.
In recent years, Laserfiche has moved from an on-prem system to the cloud. While this has resulted in a few stability issues and a lack of support for desktop users, it has increased the viability of the software for remote teams.
Pros and cons of Laserfiche
Pros:
- Excellent document management capabilities
- Solid centralized management option
- Handles unstructured data
Cons:
- Tutorials come at an extra cost
- UI needs work
- OCR lacks handwritten text capabilities
#28. Brity RPA by Samsung SDS
Over the last few years, the emergence of industry-specific RPA tools has allowed businesses to focus on RPA software vendors that specialize in particular spaces. Brity RPA by Samsung SDS is the South Korean manufacturing giant’s AI and RPA solution for the financial market.
Brity RPA has been recognized in the Gartner MagicQuadrant for the last four years. It’s emerging as a credible RPA tool thanks to its well-designed features, including a solid process recording function, workflow management, and no-code drag-and-drop function.
What’s more, it’s added an AI function to allow for intelligent bots. Overall, the tool is user-friendly, and the interface is well-designed. It’s a viable option for both back and front-office automation. The process orchestration capabilities are impressive, and it provides good unattended RPA.
However, the tool lacks the diverse capabilities of other tools. If you work in the financial space, then this tool is a good option, but for everyone else, it may be too limited.
Pros and cons of Brity RPA
Pros:
- Excellent RPA scheduling
- Reasonable price
Cons:
- Some users have said customer support is lacking
- High learning curve
- Debugging is hard because of poor reporting
- Better for the financial industry
- Licensing limitations
#29. EdgeVerve AssistEdge RPA by Infosys
Infosys is an established name in the IT world. EdgeVerse AssistEdge is their RPA platform that is built to augment humans in the digital age. Some of the key features include process mining and discovery, IDP, process orchestration, reporting, and analytics.
Indeed, the connectivity of AssistEdge is one of its biggest selling points. Teams can centralize processes into a shared UI. Other advantages include the sophisticated Assist Discovery tools that leverage ML technologies to help organizations identify processes and map them out in the low-code Automation Studio.
However, while the tool is impressive and has many great functions, it lacks the true no-code capabilities of rival tools. The tool really suffers from the lack of a drag-and-drop interface. The solution is to seek help from the Infosys team, but that costs both time and money.
Another downside is the tool’s lack of third-party integration. That said, it’s a good tool that will keep improving.
Pros and cons of EdgeVerve AssistEdge RPA
Pros:
- Connected automation
- Solid process discovery
- Good customer support
Cons:
- Requires coding expertise
- Configuration is time-consuming
- Integration with third-party tools is troublesome and can cause instability
#30. Intellibot by Service Now
Intellibot is an Indian RPA tool that was acquired by Service Now in 2021. It was built to provide fast and straightforward RPA solutions through the use of cutting-edge technology.
The software has a very intuitive UI with a handy drag-and-drop interface. The program is capable of handling complex processes, and thanks to its AI/ML functions, it can deal with unstructured data.
While Intellibot is a solid tool, some customers have complained about stability issues and limited functionality. What’s more, some users have suggested that it takes a while for the UI to launch workflows and that the software is pretty resource-hungry.
Overall, it’s very reasonably priced, and it’s suitable to use across a wide variety of departments and sectors. Past problems with data scraping have been addressed, and the tool seems to be improving with each new iteration. Finally, there is a vibrant community for the software, which has huge support in India in particular.
Pros and cons of Intellibot
Pros:
- Great UI
- Reasonably priced
- No-code
Cons:
- Can struggle with scanning large volumes of documents
- Limited documentation
- Resource intensive
#31. Hyland RPA
Hyland RPA is a robust suite of RPA technology tools that is designed primarily for content management but is flexible enough to work across the organization. Deployment and integration are fairly simple, especially for existing users of Hyland’s other software.
Some of the software’s key features include the low-code RPA designer and the excellent RPA manager that provides excellent monitoring and reporting capabilities. The RPA Conductor ensures solid performance and resource utilization, while the RPA Analysts offer users an excellent overview and documentation for their RPA process.
While Hyland RPA is a solid tool, it has a steep learning curve. This problem is exacerbated by limited technical documentation, poor support, and a conspicuous lack of training materials. When compared to the offerings of the best RPA software, this is a significant problem.
Pros and cons of Hyland RPA
Pros:
- Process mining
- Centralized automation management
- Low-code drag-and-drop interface
- Reusable automation blocks
Cons:
- Steep learning curve
- Poor customer support and training
- Best suited for firms that are in the Hyland ecosystem already
Final thoughts
We are living through a golden age of robotic process automation tools. Established names like ZAPTEST, UIPath, and new vendors are moving into the space, and healthy competition is pushing the boundaries and ensuring that innovation is taking center stage.
There is no shortage of RPA tools to choose from. Additionally, many vendors are creating dedicated systems for particular sectors, such as finance, healthcare, or manufacturing.
Choosing the right robotic process automation software involves weighing up various pros and cons.
While out-of-the-box solutions are cheaper and easier to implement, they lack the customization and options of their more bespoke counterparts. The disparity can result in reduced functionality and can even affect ROI and productivity.
The best RPA software offers no-code or scriptless capabilities, cross-platform capabilities, and expert support. ZAPTEST offers these important features alongside a superb RPA testing tool. What’s more, we provide users with unlimited licensing, which can keep costs predictable and allow your business to scale.
