iTunes installation is not found

[Gustavo DelgadoParticipant]

I have a problem when trying to connect an iOS device, I have the latest iTunes update, the device has the latest iOS version too, and every time I launch the Device manager, I get the warning: “iTunes installations is not found. To control iOS devices please make sure to install the latest version of iTunes ”

Any idea why this is happening, connect an Android device and you could install the ZAP Agent without any problem.

Thanks in advance.

[Valentin ZAPKeymaster]

Hello Gustavo!

The public version does not support iOS 14.2 yet. We will add general iOS 14 support in the upcoming build, sorry for this inconvenience.

Thank you,
ZAPTEST Team

[Gustavo DelgadoParticipant]

Hello Andrey,

I tried to connect another ios device with version 12.4 and the behavior is the same:

Any idea what could be wrong?

[Valentin ZAPKeymaster]

Hello!

It could be a wrong message due to the latest iTunes updates.

Does the device work as expected? Are you able to install the app with certificates?

Thank you,
ZAPTEST Team

[Gustavo DelgadoParticipant]

Andrey,

If I skip the message (click ok button), it gives access to the device, but it cannot install the zap agent, as it does with Android devices.

I attach screenshoot of the device with the Enviroment Manager.

Regards

[Valentin ZAPKeymaster]

Hello!

Just one detail – do you use the correct provision files for this device?

I sent this information to our RnD team, they will investigate the issue and I will return it to you shortly.

Thank you,
ZAPTEST Team

[Gustavo DelgadoParticipant]

Hi,

I have a doubt: then for each application that I want to use with zaptest within an iOS device I need, .IPA .mobileprovision .p12 and certificate password, as seen in the following screen:

Is it correct?

[Valentin ZAPKeymaster]

Hello!

Yes, that’s correct. IPA package and provision files should be for debugging purposes. Only this way Apple allows automate app launching.

Thank you,
ZAPTEST Team

[Author]

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