Device error with new ZapTest version

[Marco MalziottiParticipant]

Good evening
With the older version of ZapTest (available on 22/12/2020) + file .ipa + file .mobileprovision + file .p12 I had successfully connected my iPad Mini2 to ZapTest and displayed the app in the “ZAP Viewer”.
Now after updating ZapTest (version 20.2.41) + same files + same device, I get the following error – see attachement.
I also tried with files with updated expiration (April 2021) but I get same error.
Can you help me please?
This prevents me from verifying issue (https://www.zaptest.com/forum/general/4239-how-to-swipe-up-or-down-in-ios) closure.
Other parameters:
– iTunes version on desttop: 12.11.0.026
– iOS version on device: 12.4.9
Thanks and happy new year.

Marco Malziotti

Attachments:

• deviceerror.png

[Valentin ZAPKeymaster]

Hello Marco!

We tried to replicate your issue in our lab but unfortunately cannot replicate it.

Could you (did you) try re-install ZAPTEST and restart your device? Does it help? Can iTunes detect/communicate with the device?

Please, restart your PC after the uninstallation process, to exclude issues with delayed Windows operations.

Thank you,
ZAPTEST Team

[Marco MalziottiParticipant]

Hello AndreySh
I re-install Zaptest (now version 21.1.4) and restart device: nothing new.
Error is a bit different now: see attachement.
iTunes (version 12.12.3.5) is connected on device: iPhone 12 mini (os 14.1).
I see that other users also have problems with ios: https://old.zaptest.com/forum/general/4287-how-to-connect-ios-device

Thank you,
Marco Malziotti

Attachments:

• new-installation-error.png

[Sasha ZAPModerator]

Hello Marco,
I’ll send this issue to our R&D team and let you know once I’ll have an answer.
Are you still using ZAPTEST Free Edition?
Thanks,
ZAPTEST Team

[Marco MalziottiParticipant]

Yes SashaY I use ZAPTEST Free Edition.
Thanks.

Marco

[Sasha ZAPModerator]

Hello Marco,

Please update your ZAPTEST instance to its newest version (v22.3.5) and try again:
Go to Help and check its bottom ZAPTEST new version’s note, or go to Tools -> Options -> Auto Update -> Click the Check for Updates button.

Hope this helps.

Thanks,
ZAPTEST Team

[Author]

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