Device error with new ZapTest version

• Author
  Posts
• January 6, 2021 at 3:03 am #32752
  Valentin ZAP

  Keymaster

  Hello Marco!

  We tried to replicate your issue in our lab but unfortunately cannot replicate it.

  Could you (did you) try re-install ZAPTEST and restart your device? Does it help? Can iTunes detect/communicate with the device?

  Please, restart your PC after the uninstallation process, to exclude issues with delayed Windows operations.

  Thank you,
  ZAPTEST Team

  April 22, 2022 at 6:12 pm #32930
  Marco Malziotti

  Participant

  Hello AndreySh
  I re-install Zaptest (now version 21.1.4) and restart device: nothing new.
  Error is a bit different now: see attachement.
  iTunes (version 12.12.3.5) is connected on device: iPhone 12 mini (os 14.1).
  I see that other users also have problems with ios: https://old.zaptest.com/forum/general/4287-how-to-connect-ios-device

  Thank you,
  Marco Malziotti

  Attachments:

  • new-installation-error.png
  April 22, 2022 at 11:50 pm #32964
  Sasha ZAP

  Moderator

  Hello Marco,
  I’ll send this issue to our R&D team and let you know once I’ll have an answer.
  Are you still using ZAPTEST Free Edition?
  Thanks,
  ZAPTEST Team

  April 23, 2022 at 11:18 pm #32965
  Marco Malziotti

  Participant

  Yes SashaY I use ZAPTEST Free Edition.
  Thanks.

  Marco

  April 26, 2022 at 11:31 pm #32967
  Sasha ZAP

  Moderator

  Hello Marco,

  Please update your ZAPTEST instance to its newest version (v22.3.5) and try again:
  Go to Help and check its bottom ZAPTEST new version’s note, or go to Tools -> Options -> Auto Update -> Click the Check for Updates button.

  Hope this helps.

  Thanks,
  ZAPTEST Team

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