crash free version 23.0.2 opening Environment Manager

crash free version 23.0.2 opening Environment Manager

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  • This topic has 15 replies, 2 voices, and was last updated 2 years ago by Sasha ZAP.
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  • #56765
    Sasha ZAP
    Moderator

      Hello Marco,
      Can you please also attach the following:
      – OS Event logs on the specific crash.
      – The machine configuration(OS version, CPU, memory, .NET Framework version, etc) which has the ZAPTEST instance with this issue).
      Thanks,
      ZAPTEST Team

      #56766
      Marco Malziotti
      Participant

        the link will expire on 6/April/2023

        #56767
        Marco Malziotti
        Participant

          With same machine but with ZapTest free version 22.5.4, error is not present.
          Now let me retrieve your information from system events.

          M2

          #56768
          Marco Malziotti
          Participant

            I have attached two system log events, same folder.

            #56769
            Sasha ZAP
            Moderator

              Thanks Marco.
              In the above URL I see only a single log file (And the video file attached as well), does both logs in the same TXT file?
              Also I need the machine configuration(OS version, CPU, memory, .NET Framework version, etc) which has the ZAPTEST instance with this issue).

              #56774
              Marco Malziotti
              Participant

                yes, the two events reported by the “event viewer” have been saved in the only .txt file present in the folder.
                Here are the other requested data:
                – OS version: Microsoft Windows 10 Enterprise
                – CPU: Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz, 3000 Mhz, 8 core, 8 processori logici
                – memory RAM: 16GB
                – .NET Framework version: Microsoft .Net Core 1.19 – runtime x64

                #56775
                Sasha ZAP
                Moderator

                  Thanks Marco, I’m sorry for the trouble.
                  This is a strange issue that I never encountered with any of ZAPTEST users (Untill now, of-course).
                  I’ve forwarded your issue to our R&D team with all the attached files.
                  Once I’ll have an answer from them I’ll let you know.
                  Thanks,
                  ZAPTEST Team

                  #56777
                  Marco Malziotti
                  Participant

                    Same error with the same version of zaptest free (23.0.2) also with the following PC:
                    – OS version: Microsoft Windows 10 Pro
                    – CPU: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 1992 Mhz, 4 core, 8 processori logici
                    – memory RAM: 16GB (same as the previous one)
                    – .Net Framework version: HKEY_LOCAL_MACHINESOFTWAREMicrosoftNET Framework SetupNDPv4Full1040 “Version”=”4.8.04084” (same as the previous one)

                    #56778
                    Sasha ZAP
                    Moderator

                      Thanks Marco, I’ll send this information too to our R&D team.

                      #57269
                      Sasha ZAP
                      Moderator

                        Hello Marco,
                        Based on your new find in your new following ticket:

                        Cannot create ZOE Service Proxy


                        Maybe all your ZAPTEST issues started when you activated the “CrowdStrike falcon” utility?
                        Because as much as I remember such mentioned issues you did not experience previously:
                        If you disable the “CrowdStrike falcon” utility (Or at least create a ZAPTEST exception in it), does ZAPTEST works for you as expected?
                        Please advise.
                        Thanks,
                        ZAPTEST Team.

                        #57294
                        Sasha ZAP
                        Moderator

                          Hello Marco,
                          ZAP just published a new ZAPTEST v23.1.14 which is now a GA, please download it from ZAP portal and try it as well (It has support for Android v13 and below).
                          Please let me know if the new ZAPTEST version orand my previous answer helped with your issue.
                          Thanks,
                          ZAPTEST Team

                          #57302
                          Sasha ZAP
                          Moderator

                            Hello Marco,
                            Can we assume that this ticket’s issue also started after installing the “CrowdStrike Falcon Sensor” security app?
                            If yes let us close this ticket, and focus only on the https://www.zaptest.com/forums/topic/cannot-create-zoe-service-proxy#post-57301 ticket.
                            Will it be OK?
                            Please advise.
                            Thanks,
                            ZAPTEST Team

                            #57305
                            Marco Malziotti
                            Participant

                              Thank you
                              I confirm that with the new version 23.1.14 “Environment manager” opens correctly with old versions (10 and 8) of Android.

                              Marco Malziotti

                              #57462
                              Marco Malziotti
                              Participant

                                yes, I have installed the “CrowdStrike Falcon Sensor” security app for at least two years and it had no problems with previous versions of zaptest.

                                Thanks
                                Marco Malziotti

                                #57476
                                Sasha ZAP
                                Moderator

                                  Thanks Marco. I’ve already notified our R&D team regarding the need to create a “CrowdStrike Falcon Sensor” security app permanent exception for the ZAPTEST v23.1.14:
                                  Once I’ll get an answer from our R&D team I’ll let you know.

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