crash free version 23.0.2 opening Environment Manager

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• March 29, 2023 at 9:42 am #56763
  Marco Malziotti

  Participant

  Zaptest free version 23.0.2 crash when opening the “Environment Manager” of the mobile device.
  Tested on Samsung Galaxy A3 with Android 8.0 and on Samsung Galaxy A41 with Android 10.0.
  Linked video:
  https://octospa-my.sharepoint.com/:f:/g/personal/m_malziotti_octotelematics_com/EuPO0wsAM2dBonmf2YwkRU0Bt_3i32S0py3KOwW7d7jstg?e=ZCOipA
  Thanks
  Marco Malziotti

  March 29, 2023 at 10:18 am #56765
  Sasha ZAP

  Moderator

  Hello Marco,
  Can you please also attach the following:
  – OS Event logs on the specific crash.
  – The machine configuration(OS version, CPU, memory, .NET Framework version, etc) which has the ZAPTEST instance with this issue).
  Thanks,
  ZAPTEST Team

  March 29, 2023 at 10:19 am #56766
  Marco Malziotti

  Participant

  the link will expire on 6/April/2023

  March 29, 2023 at 10:35 am #56767
  Marco Malziotti

  Participant

  With same machine but with ZapTest free version 22.5.4, error is not present.
  Now let me retrieve your information from system events.

  M2

  March 29, 2023 at 10:43 am #56768
  Marco Malziotti

  Participant

  I have attached two system log events, same folder.

  March 29, 2023 at 10:56 am #56769
  Sasha ZAP

  Moderator

  Thanks Marco.
  In the above URL I see only a single log file (And the video file attached as well), does both logs in the same TXT file?
  Also I need the machine configuration(OS version, CPU, memory, .NET Framework version, etc) which has the ZAPTEST instance with this issue).

  March 29, 2023 at 11:39 am #56774
  Marco Malziotti

  Participant

  yes, the two events reported by the “event viewer” have been saved in the only .txt file present in the folder.
  Here are the other requested data:
  – OS version: Microsoft Windows 10 Enterprise
  – CPU: Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz, 3000 Mhz, 8 core, 8 processori logici
  – memory RAM: 16GB
  – .NET Framework version: Microsoft .Net Core 1.19 – runtime x64

  March 29, 2023 at 12:02 pm #56775
  Sasha ZAP

  Moderator

  Thanks Marco, I’m sorry for the trouble.
  This is a strange issue that I never encountered with any of ZAPTEST users (Untill now, of-course).
  I’ve forwarded your issue to our R&D team with all the attached files.
  Once I’ll have an answer from them I’ll let you know.
  Thanks,
  ZAPTEST Team

  March 29, 2023 at 12:06 pm #56777
  Marco Malziotti

  Participant

  Same error with the same version of zaptest free (23.0.2) also with the following PC:
  – OS version: Microsoft Windows 10 Pro
  – CPU: Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 1992 Mhz, 4 core, 8 processori logici
  – memory RAM: 16GB (same as the previous one)
  – .Net Framework version: HKEY_LOCAL_MACHINESOFTWAREMicrosoftNET Framework SetupNDPv4Full1040 “Version”=”4.8.04084” (same as the previous one)

  March 29, 2023 at 12:16 pm #56778
  Sasha ZAP

  Moderator

  Thanks Marco, I’ll send this information too to our R&D team.

  April 13, 2023 at 4:58 pm #57269
  Sasha ZAP

  Moderator

  Hello Marco,
  Based on your new find in your new following ticket:

  Cannot create ZOE Service Proxy

  
  Maybe all your ZAPTEST issues started when you activated the “CrowdStrike falcon” utility?
  Because as much as I remember such mentioned issues you did not experience previously:
  If you disable the “CrowdStrike falcon” utility (Or at least create a ZAPTEST exception in it), does ZAPTEST works for you as expected?
  Please advise.
  Thanks,
  ZAPTEST Team.

  April 14, 2023 at 7:21 am #57294
  Sasha ZAP

  Moderator

  Hello Marco,
  ZAP just published a new ZAPTEST v23.1.14 which is now a GA, please download it from ZAP portal and try it as well (It has support for Android v13 and below).
  Please let me know if the new ZAPTEST version orand my previous answer helped with your issue.
  Thanks,
  ZAPTEST Team

  April 14, 2023 at 12:13 pm #57302
  Sasha ZAP

  Moderator

  Hello Marco,
  Can we assume that this ticket’s issue also started after installing the “CrowdStrike Falcon Sensor” security app?
  If yes let us close this ticket, and focus only on the https://www.zaptest.com/forums/topic/cannot-create-zoe-service-proxy#post-57301 ticket.
  Will it be OK?
  Please advise.
  Thanks,
  ZAPTEST Team

  April 14, 2023 at 3:05 pm #57305
  Marco Malziotti

  Participant

  Thank you
  I confirm that with the new version 23.1.14 “Environment manager” opens correctly with old versions (10 and 8) of Android.

  Marco Malziotti

  April 15, 2023 at 5:43 pm #57462
  Marco Malziotti

  Participant

  yes, I have installed the “CrowdStrike Falcon Sensor” security app for at least two years and it had no problems with previous versions of zaptest.

  Thanks
  Marco Malziotti

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